“Meine KAIFU” has been launched
Since 1 September, members have been able to view all available KAIFU flats in ‘My KAIFU’ and apply directly for suitable properties there. Documents, damage reports and other enquiries can also be dealt with easily via the app or in a web browser – at any time, regardless of our opening hours.
Since 1 September, members have been able to find all available KAIFU flats in ‘My KAIFU’ and apply directly for suitable properties there. Documents, damage reports and other enquiries can also be dealt with conveniently via the app or in your browser – at any time, regardless of our opening hours.
You can report damage even on a Sunday evening. You can apply for a suitable flat after work. ‘My KAIFU’ is available round the clock and complements the existing ways of contacting the co-operative.
APARTMENT LISTINGS AND APPLICATIONS
Since 1 September, all vacant KAIFU flats have been published via “Meine KAIFU”. For each listing, you’ll find photos, a floor plan and details on size, number of rooms, location and service charges.
If a flat suits you and your household, you can apply directly via the members’ portal or the app. It is not possible to submit a general application without a specific flat listing.
DEAL WITH MANY MATTERS DIRECTLY
In the ‘Service’ section, you can report damage and request repairs. A brief description and a photo will help our Technical Services team assess the damage and prepare to deal with it.
In addition, in ‘My KAIFU’ you can:
- access new documents and statements
- view contract details
- save or update your bank details
- track your current usage data
- receive messages about repairs, maintenance and events
Ask the chatbot ‘Kai’ questions
HOW TO REGISTER
To register, you’ve received a security letter containing your personal registration code. You then set up your account using your email address and a password of your choice.
You can use ‘My KAIFU’ via the app on your smartphone or tablet. You can also log in via your computer’s web browser.
STILL HERE FOR YOU IN PERSON
‘My KAIFU’ complements our existing ways of getting in touch. You can still contact us by phone or in person.
“There will always be personal points of contact at KAIFU. Nobody needs to worry about that,” says Tobias Cors, Head of IT and Digital Organisational Development.